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FAQ's

Q. How do you keep your wire prices so low?

Highland Metals Inc. is a manufacturer of NiTi and other alloy wires. We sell direct to doctors and don’t have the overhead of a big company sales staff. Additionally, we don’t waste money on fancy boxes you’ll immediately throw away.

Q. Are your products FDA approved?

We are an FDA registered manufacturer of orthodontic products. We also meet ISO, European and Canadian Medical Device Standards and we are audited for our quality standards twice a year by the British Standards Institute.

Q. Where are your products made?

All of our products are Made in the U.S.A. in our Franklin, Indiana facility.

Q. What can I use if my patient is allergic to Nickel?

Q. Is your NiTi SuperElastic?

Yes, we have regular SuperElastic (austinetic) and Heat–Activated (martinsetic) nickel titanium.

Q. Do you have Austenetic NiTi?

Yes, that is our SuperElastic NiTi.

Q. Do you have Martensetic NiTi?

Yes, that is our Heat–Activated NiTi.

Q. What’s the difference between regular NiTi and Heat–Activated NiTi?

Regular NiTi is SuperElastic at room temperature. Heat Activated NiTi is soft at room temperature. The patient’s body heat activates the wire so it becomes SuperElastic in the mouth.

Q. What’s the advantage of using Heat–Activated NiTi vs. SuperElastic NiTi arches?

Heat–Activated NiTi has a gentler force than regular SuperElastic NiTi. For example, a .016x.022 Heat Activated wire has about the same force as a regular SuperElastic .016 round NiTi wire. Some doctors are able to start patients on the .016x.022 wire because it has the gentle force, but offers the control of a rectangular arch.

Q. What’s the temperature of your Heat Activated NiTi?

The transition temperature is 86°F (30°C).

Q. Do you have Copper NiTi?

Highland uses a different technology to make our NiTi alloy heat activated. Copper isn’t needed. Many doctors are learning that our Heat–Activated NiTi is a high quality and economical substitute for Copper NiTi.

Q. What’s Ultimate Control NiTi?

Ultimate Control is a super–bendable non–SuperElastic NiTi. You can form it easier that our Regular Force NiTi. Its force levels are between Regular Force NiTi and Stainless Steel. You might find it to be a good substitute for Titanium alloy straight lengths.

Q. What’s High–Torque NiTi?

Highland’s High–Torque NiTi has torque built in all the way around the arch. You can use it to torque specific teeth or areas. Where ever you don’t want the torque, you can use 2 bird beak pliers to twist the arch flat.

Q. How many arches can you get from one spool of NiTi?

Highland’s NiTi on a Spool is 15 feet. If you estimate about 6 inches (1/2 foot) per arch, you can get up to 30 arches per spool.

Q. How much expansion should we expect from .014 Regular Force NiTi on a Spool?

.014 has a light force so you shouldn’t see much expansion. However, if you want to assure less expansion, you can form the wire into an arch.

Q. What’s the difference between Regular Force and High Force NiTi on a Spool?

High Force NiTi is a little stiffer, giving you about 7% more force.

Q. Why would I use the Heat–Activated NiTi on a Spool?

Heat–Activated NiTi has a gentler force that Regular NiTi. Some doctors use this wire for leveling and expansion because the wire wants to return to it’s original straight form.

Q. I need something compatible with the Damon System.

Our Progressive XL arch form is specifically designed for use with the Damon System.

Q. I need a wide shape. What would you recommend?

Please check our Natural or Broad arch form.

Q. The Natural stainless steel lower arches are too small. What would you recommend?

We also have our Natural Midsize arch form. It’s in–between the upper and lower arch form size.

Q. Why are the legs on some of the Stainless Steel arches so long?

Many doctors like to use the extra length for loops and steps. You can just cut off what you don’t want. The extra length is on the Progressive, Broad, and Standard forms.

Q. How will you send my order outside of the U.S.?

We ship our International orders by UPS. They clear customs for you and deliver your order directly to your office. You can pre–pay your duties/taxes on your invoice (DDP) or UPS will give you a bill (or collect them) for them when your products are delivered (DDU).

Q. Do I have to pay sales tax when my order is shipped to me?

If you live in CA, CO, FL, GA, IA, IL, IN, KY, MA, MD, MI, MN, NC, NE, NJ, NV, NY, OH, OK, PA, SC, TN, TX, UT, WA, WI, or WV we will charge sales tax for your order. However, you need to check with your local government to see if other taxes or duties will be owed for your products.

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